Artificial Intelligence Can Be Your Friend When It Comes to Patient Experience

Artificial Intelligence (AI) is becoming a game-changing technology across all industries. In healthcare, AI spending is estimated to grow to $8 billion by 2022. So, how is AI in healthcare improving the patient experience? Additionally, how is this new technology affecting the way nurses, in particular, interact with their patients?

AI: Giving Nurses a Helping Hand, One Algorithm at a Time

Taking a Proactive Approach: Using AI to Improve Customer Relationships

Today, hospitals around the country are focused on providing patients with a better customer experience. When trying to build customer relationships, though, it can be challenging to figure out what works and what doesn’t. Using AI communication-based tools, hospitals are better able to gain insight into what patients like and dislike. By utilizing this patient provided data, hospitals can implement strategies that will improve the patient experience. Much of these improvement strategies are based on the ability to inform and train nurses and other medical staff on ways they can enhance or improve their patient engagement. This use of AI takes the guesswork out of the equation and allows nurses to focus on patient care, which leads to healthier patients and happier customers.

Virtual Nursing Assistants

The army of virtual nursing assistants could be coming to a hospital near you! In the U.S. AI-powered nursing assistants are being deployed to enhance patient care and improve health outcomes. Currently, there are two such AI assistants, Molly (a product of Sensely) and Angel (a product of Care Angel.) One of Molly’s primary goals is to “keep patients and care providers in communication between office visits to prevent readmissions.” Care Angel is a “bot that enables wellness checks through voice and AI to drive better medical outcomes at a lower cost.” With the use of Care Angel, nurses and hospital staff can better “manage, monitor, and communicate using unique insights and real-time notifications.”

Both of these technologies will aid nurses in lessening the burden of unnecessary patient visits and hospital stays, thus reducing their workload.

Administrative Workflow Assistance

In the healthcare industry, there is a push to automate administrative workflow through the use of AI. This technology allows nurses and other medical providers to save time on everyday administrative tasks.

An example of such an AI product is Nuance. According to the developer, this AI-powered solution uses “machine learning to help reduce documentation time and improve reporting quality.” Nuance utilizes Computer-Assisted Physician Documentation (CAPD) to offer real-time guidance to ensure “accurate clinical history and consistent recommendations.”

AI-powered technology that can greatly reduce administrative tasks will provide a significant benefit to nurses and other medical staff by allowing them to focus on what is really important; Patient care.

Moving Forward

AI is changing the world as we know it, this is especially true in healthcare. As AI evolves, the technology is altering the interactions between medical providers and their patients. From improving the customer experience to reducing administrative time, AI is proving to be a technology that is here to stay.

Are you a nurse who loves technology and its use in your day-to-day work duties? Is your current organization in the stone age? If so, it is time to contact the healthcare recruitment experts at National Recruiters. At National Recruiters, we place nurses and medical professionals in positions that challenge them and propel them to success in the future.

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